Terms of Service
Please read the following Terms of Service (“Terms”) carefully. These Terms govern your access to and use of the services, software, mobile applications, websites, and content (collectively, the “Services”) provided by Smart Family Tech, Inc. (“we,” “us,” “our”). These Terms constitute a legally binding agreement between you and Smart Family Tech, Inc., whether or not you have registered for an account.
This is an important legal agreement that affects your rights—please read it carefully before using our Services. By accessing or using any website, mobile app, or platform owned or operated by Smart Family Tech, Inc., you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access or use the Services.
Visiting or using any property owned or operated by Smart Family Tech, Inc. does not establish an attorney-client or fiduciary relationship with us. Nothing on our Services constitutes legal, financial, or professional advice, and we do not offer any such services.
BY ACCESSING OR USING OUR SERVICES—INCLUDING DOWNLOADING, POSTING, OR INTERACTING WITH CONTENT—YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE, WHETHER OR NOT YOU HAVE A REGISTERED ACCOUNT. YOU ALSO AGREE TO OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS OR OUR PRIVACY POLICY, DO NOT ACCESS OR USE OUR SERVICES.
ACH
Refers to the Automated Clearing House network.
Account
Refers to a Smart Family Tech, Inc. account.
Account Profile
The location on our website where you can log in to view and manage your profile, including personal information, payment method details, preapproved payment authorizations, and account settings such as notification preferences, contact information, and API access permissions.
Agreement
This refers to the entire agreement, including all subsequent amendments.
Authorize or Authorization
Refers to a payor’s or sender’s express permission to allow a payee or recipient to collect a payment from the buyer’s account.
Balance
The amount of money in your account. The terms “money” and “funds” are used interchangeably.
Business Days
Refers to Monday through Friday, excluding holidays.
Chargeback
A request a user files directly with their debit or credit card company or issuing bank to invalidate a payment.
Check Processor
A third-party bank or bank-affiliated entity that processes check images transmitted through Smart Family Tech, Inc. or its payment gateway partner.
Claim
A challenge to a payment filed directly with Smart Family Tech, Inc.
Confirmed Address
An address that has been reviewed and found highly likely to be associated with the user.
Customer Service
Refers to Smart Family Tech, Inc.’s customer support, which can be contacted via email at help@supportpay.com.
Days
Refers to calendar days.
eCheck
A payment funded using the sender’s bank account, held pending until it clears, usually for 3-4 business days. The duration of the pending status may increase if the payment is from an international bank.
Information
Refers to any confidential or personally identifiable information or other details related to an account or user, such as name, email address, date of birth, tax identification number, billing/shipping address, phone number, and financial details.
Instant Transfer
A payment funded using the sender’s bank account that credits the recipient’s account immediately.
Processing Delay
A delay between the authorization of a payment and the completion of the transaction.
Pooled Accounts
Smart Family Tech, Inc.’s users’ combined funds held with one or more FDIC-insured banks, in the name of Smart Family Tech, Inc. or its payment gateway partner, for the collective benefit of its users.
Preapproved Payment
A payment in which the recipient is authorized to debit the sender’s account directly, either on a one-time, regular, or sporadic basis, according to the agreement with the sender.
Preferred Payment Method (Backup Payment Method)
A payment method selected to fund a payment, instead of using the default payment method.
Reserve
A percentage of funds received into your account held by Smart Family Tech, Inc. to protect against the risk of reversals, chargebacks, claims, or other liabilities.
Restricted Activities
Refers to activities described in the agreement’s section on restricted activities.
Reversal
A situation where Smart Family Tech, Inc. reverses a payment you received because it was invalidated by the sender’s bank, sent in error, unauthorized, or due to a violation of the agreement.
Payor and Person Paying
Used interchangeably, these terms refer to a user who is paying or reimbursing a “payee” or “merchant” for goods or services, either past or future.
Send Money
The ability to send money through Smart Family Tech, Inc. services, either for a purchase or as a personal payment.
Substantial Change
Refers to any change to the agreement’s terms that reduces your rights or increases your responsibilities.
Expense and Payments Details Page
A page on Smart Family Tech, Inc.’s child support manager website, showing transaction details. This can be accessed from either the payments or expense page.
User
Any person or entity using any Smart Family Tech, Inc. services, including you.
Verified Account
An account status that indicates Smart Family Tech, Inc. is reasonably sure the account holder has legal control over one or more payment methods. Verification may involve a random deposit of less than one dollar, which is later retrieved.
Virtual Terminal Payment
A payment processed directly by Smart Family Tech, Inc. through its Virtual Terminal system, funded via a card, not through an account.
We may update or modify these Terms of Service at any time, at our sole discretion. When we do, we will revise the “Last Updated” date at the top of this page and post the updated Terms on our website. Any changes will become effective immediately upon posting, unless otherwise indicated.
We also reserve the right to modify, suspend, or discontinue all or part of the Services at any time, with or without notice.
By continuing to use or access the Services after any modifications are posted, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, your sole remedy is to stop using the Services.
To be eligible to use Smart Family Tech, Inc. Services, you must be at least 18 years old. Please refer to our Privacy Policy for more details regarding age requirements and the collection of personal information.
The Smart Family Tech, Inc. Services are not directed toward, nor intended for, use by children under the age of 18. If you are under the age of 18, you are not permitted to register for or submit any personal information to the Service. By using our Services, you confirm that you meet the eligibility requirements.
Smart Family Tech, Inc. is a technology platform that provides tools to help individuals manage, track, and facilitate payments related to family financial responsibilities. To enable these transactions, we integrate with third-party payment processors and financial data aggregators.
We do not collect, hold, or transfer funds directly. All fund transfers between users—such as between parents, guardians, payors, payees, merchants, or recipients—are facilitated by our trusted third-party providers, which currently include Usio, Mastercard’s Finicity, and others. These providers handle the actual movement of funds and are responsible for payment processing and account verification. Smart Family Tech, Inc. does not assume responsibility or liability for any delays, errors, or failures in transactions handled by these third-party services.
Our platform connects to these services via APIs to retrieve transaction status updates and related information. This data is stored securely by Smart Family Tech, Inc. to provide users with a historical record of transactions and ensure transparency between parties.
We may charge users a service fee for accessing specific features within our platform. These fees are entirely separate from the funds transferred between users and are used to support the development, security, and delivery of our services. If you disagree with any charges or fees, you must notify us by contacting help@supportpay.com within 30 days of the transaction.
Smart Family Tech, Inc. reserves the right to suspend, limit, or terminate access to your account or related services if you violate these Terms or any applicable agreements with us or our integrated partners.
Sending Limits
We may, at our discretion, place limits on how much money you can send or receive through Smart Family Tech, Inc. Services. You can view any applicable limits by logging into your account and selecting the “View Limits” option on the user management page.
Default Payment Methods
If you haven’t selected a preferred payment method, we will fund your transaction in the following order:
Instant transfer from your bank account
Debit card and/or Smart Family Tech, Inc. Debit Card
Credit card
eCheck
Payment Method Limitations
To manage risk, we may limit which payment methods are available for a specific transaction.
Bank Transfers
If you use your bank account to fund a transaction or add funds, you are authorizing an electronic transfer via ACH. These transfers will be initiated by our payment gateway partner in the amount you specify. Once authorized, electronic transfers cannot be canceled. You also authorize resubmission of any ACH debit returned due to insufficient or uncollected funds.
Refused and Refunded Transactions
A recipient is not required to accept a payment. If they refuse, the unclaimed, refunded, or denied payment will be returned to your balance using the original payment method. Refunds are handled by our payment gateway partners, and you’ll need to contact them directly to initiate or request a refund.
Merchant Processing Delays
When paying a merchant, your authorization may remain pending until the merchant processes the payment—up to 30 days. If currency conversion is involved, the applicable exchange rate (including any currency conversion fees) will be set at the time the payment is processed.
Preapproved Payments
Preapproved payments (e.g., subscriptions or recurring payments) authorize a merchant to charge your account directly. You’ll receive email confirmation of any such payment within 2 business days.
If the payment amount varies, and it’s being made via instant transfer, eCheck, debit card, or your account balance, you are entitled to advance notice at least 10 days before the charge.
To stop a preapproved payment, visit the subscriptions section in your account profile and follow the instructions at least 3 business days before the next scheduled payment. Note that stopping a payment doesn’t cancel any agreement you may have with the merchant, and you may still be liable for the payment.
Accuracy of Information
You are responsible for ensuring the accuracy of all payment details, including the recipient’s email address or phone number and the transaction amount.
Debit Card Processing
Our payment gateway partner may process your debit card transactions through either an ATM debit network or the Visa/MasterCard network. If applicable, you may have the option to select a different network at checkout. For non-USD debit card payments, currency conversion will be handled by Visa, MasterCard, or a similar third party and may incur additional fees.
Credit Card Updates
If your credit card number or expiration date changes, our financial services partner may update your account information automatically.
How to Withdraw Funds
Smart Family Tech, Inc. does not directly hold or store your funds, so we do not provide a method for withdrawing money through our platform. To manage, withdraw, or add funds, you’ll need to contact our payment gateway partner directly. They’re the ones securely handling your money behind the scenes.
Eligibility: eCheck is available only to individuals or organizations that can legally form contracts, excluding minors.
Service Description: eCheck facilitates Parent-to-Parent or Parent-to-Merchant payments for expense reimbursement or purchasing goods and services. Only registered users can use this service.
Transactions: The process involves debiting a user’s Linked Account and transferring funds electronically to the Connected Party or Merchant, with a hold period of two business days before the recipient can access the funds.
Payment Disputes: SupportPay is not responsible for resolving disputes between users (Parents, Connected Parties, Merchants). However, they do outline liability for payment issues, including instances of insufficient funds or failed transactions.
Fees: Premium users get a certain number of free transactions per month, with additional fees charged for transactions beyond that limit.
Failed Payments: If a payment is returned due to insufficient funds or other issues, SupportPay may reverse the transaction and may also charge NSF (Non-Sufficient Funds) fees.
Limits: There are limits to the amount of transactions (e.g., $400 per day, $1,000 per month) but users can request higher limits.
Security and User Information: Users must maintain the accuracy and security of their personal information. SupportPay may use third parties to verify identity and financial information for transactions.
Compliance and Prohibited Uses: Users must comply with applicable laws and regulations. eCheck may not be used for illegal activities, fraud, or unauthorized transactions.
Acceptable Use: The eCheck feature can only be used for its intended purpose (i.e., legitimate payments or reimbursements) and not for prohibited activities like fraud, harassment, or illegal content.
Smart Family Tech, Inc. offers both free and subscription-based services. Subscription fees apply to access enhanced functionality and features beyond the free version. These fees are clearly stated on your invoice, available in your account under the “Subscription” section, and will also be sent to the email address listed in your User Management settings.
Fees may be incurred based on the following:
The selected subscription tier
The method used to send or receive funds
A percentage of the transaction amount
Any additional services selected
All fees are quoted in U.S. Dollars unless otherwise specified. Once a payment has been submitted, it is considered final, and Smart Family Tech, Inc. reserves the right not to provide a refund or chargeback. Services are deemed to be rendered upon receipt of payment.
All subscriptions are set to renew automatically according to the billing cycle selected (e.g., monthly or annually), unless the account is canceled prior to renewal. To cancel a subscription, please refer to the “Closing Your Account” section or contact help@supportpay.com.
Each user is charged individually. There are no shared or family account billing structures. Users are responsible for selecting the features and payment methods applicable to their individual account.
Smart Family Tech, Inc. charges fees solely for its platform’s services and features, as described on the pricing page. Additional fees may apply for transactions, depending on the payment method utilized. Smart Family Tech, Inc.’s payment gateway partners may also assess fees for sending or receiving payments. Users are responsible for reviewing and accepting any fees charged by third-party payment providers. Smart Family Tech, Inc. assumes no responsibility for any such fees.
If a credit card is used as the payment method, a cash-advance fee may be imposed by the card issuer or the payment gateway partner. Users acknowledge and accept the possibility of such fees and agree not to hold Smart Family Tech, Inc., its officers, directors, employees, or contractors liable for these charges.
Please note that payment transactions may be restricted for recipients located in certain countries.
By providing the email address of another person or parent to be linked to your Registered Account (“Linked User”), you understand that communications related to your account may be sent to that individual through various mediums provided by you, including but not limited to email, calls, and/or texts. These communications may include sensitive financial and/or demographic information, such as the identities of minor children, activities related to expenses, payments, disputes, and geographical location (through the upload of receipts or other means).
Smart Family Tech, Inc. is not responsible for retracting or correcting any information sent in error. It is your sole responsibility as the Registered Account User to ensure that no sensitive or unintended information is shared with the Linked User. The Linked User will receive a monthly statement of activity, which may include, but is not limited to, transaction/payment dates, amounts, expenses incurred, payments made, and disputes.
Please note that these monthly statements may not necessarily constitute legal or timely notice as required by the laws of your state of child support jurisdiction. It is your responsibility to ensure compliance with any legal or jurisdictional notice requirements in your area.
Your privacy matters deeply to us. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. For full details, please review our Privacy Policy, which outlines our practices regarding data collection, use, disclosure, and protection.
By accessing or using our Services, you acknowledge and agree to the terms set forth in our Privacy Policy. If you have any questions or concerns about how your data is handled, please reach out to us at help@supportpay.com. We’re here to help.
If you access or receive personal information about another user through Smart Family Tech, Inc Services, you are required to keep that information confidential and use it solely in connection with the intended functionality of the Service.
You may not use, disclose, or share another user’s information for any marketing, advertising, or promotional purposes unless you have received that user’s explicit, prior consent in writing. Unauthorized use of another user’s information may result in suspension or termination of your access to the Services.
For more details, please review our Privacy Policy.
Some functionality of Smart Family Tech, Inc may require the transmission of information provided by you, including usernames and passwords, addresses, email addresses, phone numbers, and financial details such as account numbers (“User Information”). User Information also includes documents, files, text, data, images, receipts, and any other content uploaded or submitted by you or Linked Users through the Services. By using these features, you consent to the transmission of User Information to Smart Family Tech, Inc and/or its agents, and authorize us to record, process, and store such information as necessary to operate the Services, in accordance with our Privacy Policy.
You retain ownership of your User Information. We do not claim ownership over any of it. However, you grant us and any Linked Users a limited, non-exclusive, non-transferable (except in our case and only to a successor entity) license to access, use, view, and download your User Information as necessary to provide the Services.
You are solely responsible for maintaining, updating, and protecting your User Information and any devices used to access the Services. This includes securing usernames, passwords, and all transactions conducted under your name. You must notify us immediately of any unauthorized use or security breaches related to your account.
We are not responsible for any loss, corruption, or unauthorized access of User Information, including transactions resulting from outdated or incorrect account details. You agree that all User Information you provide—including but not limited to financial data, contact details, child information, disputes, documents, or activity records—is accurate and current.
You also represent and warrant that:
You either own the User Information or have the necessary rights to provide it;
Your use and our processing of the User Information will not violate any third-party rights or applicable laws.
We are not responsible for verifying the accuracy, legality, or appropriateness of any User Information accessed or shared through the Services.
You are solely responsible for maintaining the security and confidentiality of any and all IDs, passwords, personal identification numbers (PINs), usernames, and any other codes or credentials used to access the Services provided by Smart Family Tech, Inc.
It is also your responsibility to keep your mailing address and email address up-to-date in your User Profile. Failure to do so may result in missed communications or other issues related to the Services.
If you believe that your account has been compromised or that unauthorized access has occurred, you must immediately notify Smart Family Tech, Inc. and take appropriate steps to secure your account, including changing your password and updating any other relevant information.
“Smart Family Tech, Inc,” “SupportPay,” “http://supportpay.com,” and all related logos, product names, and trademarks (collectively, “Smart Family Tech Content”) are either trademarks or registered trademarks of Smart Family Tech, Inc. and are protected by U.S. and international copyright, trademark, and other intellectual property laws.
Except as explicitly stated in these Terms of Service, Smart Family Tech, Inc. and its licensors exclusively own all rights, titles, and interests in the Services and Smart Family Tech Content. You may not copy, modify, distribute, or otherwise use any Smart Family Tech Content without prior written consent from Smart Family Tech, Inc. You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary notices within the Services or Smart Family Tech Content.
License Grant:
Subject to your compliance with these Terms of Service, we grant you a limited, non-exclusive, non-transferable, and revocable license (without the right to sublicense) to access, view, download, and print the Services and Smart Family Tech Content solely for personal, non-commercial purposes. You may not exploit, adapt, copy, modify, distribute, license, sell, or otherwise use the Services or Smart Family Tech Content for any commercial or unauthorized purposes without our express permission.
No rights or licenses are granted to you by implication or otherwise, except for those expressly granted in these Terms of Service.
In addition to any other restrictions or guidelines provided in these Terms of Service, you agree not to:
Access or Tamper with non-public areas of the Services, our computer systems, or the technical delivery systems of our providers;
Probe or Test the vulnerability of any part of our system or network, or breach any security or authentication measures;
Circumvent Security Measures: Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measures designed to protect the Services or Smart Family Tech, Inc. Content, whether by us, our providers, or any other third party;
Use Automated Tools: Access or search the Services or download Smart Family Tech, Inc. Content using engines, software, tools, agents, devices, or mechanisms (such as spiders, robots, crawlers, or data mining tools) other than generally available web browsers or mobile devices;
Send Unsolicited Communications: Send any unauthorized advertising, promotional materials, spam, chain letters, or other forms of solicitation;
Misuse Branding: Use meta tags, hidden text, or metadata utilizing our trademark, logo, URL, or product name without our express written consent;
Commercial Use: Use the Services or Smart Family Tech, Inc. Content for any commercial purpose or the benefit of any third party, or in any manner not explicitly permitted by these Terms of Service;
Forge Information: Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or use the Services to send altered, deceptive, or false source-identifying information;
Reverse Engineer: Attempt to decipher, decompile, disassemble, or reverse-engineer any software used to provide the Services or Smart Family Tech, Inc. Content;
Interfere with Access: Interfere with or attempt to interfere with the access of any user, host, or network, including but not limited to sending viruses, overloading, flooding, spamming, or mail-bombing the Services;
Collect Personal Information: Collect or store any personally identifiable information from other users without their express permission;
Impersonate Others: Impersonate or misrepresent your affiliation with any person or entity;
Break the Law: Violate any applicable law or regulation;
Encourage Misuse: Encourage or enable any other person to engage in any of the activities listed above.
We reserve the right to investigate and take action against violations of these Terms of Service, including intellectual property infringement or security breaches, to the fullest extent of the law. This may include involvement of law enforcement authorities. While we are not obligated to monitor your use of the Services or Smart Family Tech, Inc. Content, we do have the right to do so in order to ensure compliance with these Terms, operate the Services, or comply with legal requirements. We also reserve the right to remove or disable access to any Content or User Content that we believe, at our sole discretion, violates these Terms of Service or is otherwise harmful to the Services.
If you authorize a third party to access your Smart Family Tech, Inc account or perform specific actions on your behalf—whether through an integration, connected application, or via your account settings—you acknowledge and agree that Smart Family Tech, Inc may share the relevant information with that third party as authorized by you.
Granting such permission does not relieve you of your responsibilities under these Terms. You are solely responsible for the actions or inactions of any third party acting on your behalf. You agree to indemnify and hold harmless Smart Family Tech, Inc, its officers, directors, employees, and contractors from any claims or liabilities arising from the use of your information or account by a third party you authorized.
You may modify or revoke these permissions at any time by updating your account settings.
Note: This provision is distinct from any permissions governed by third-party app marketplaces (e.g., Apple App Store or Google Play).
The content provided by Smart Family Tech, Inc on any of its websites, applications, or related platforms is based on personal experience and is offered for informational purposes only. While we strive to be helpful and accurate, we do not guarantee the usefulness, completeness, timeliness, or accuracy of any content, and we expressly disclaim liability for any errors or omissions.
Nothing presented by Smart Family Tech, Inc should be interpreted as legal, financial, or mental health advice. You are solely responsible for your use of this information. Decisions made based on this content are at your own risk. Always consult with a qualified attorney, financial advisor, or mental health professional for specific guidance related to your circumstances.
THE SERVICES AND ALL SMART FAMILY TECH, INC CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS INCLUDES, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We make no guarantee that:
The Services or content will be secure, uninterrupted, or error-free;
Any information or content you obtain will be accurate, reliable, or suitable for your intended use;
Any bugs or defects will be corrected;
The Services will meet legal or regulatory obligations that may apply to you.
YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SMART FAMILY TECH, INC NOR ANYONE INVOLVED IN CREATING OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OF PROFITS, DATA, GOODWILL, SERVICE INTERRUPTIONS, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES—EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You further agree that Smart Family Tech, Inc is not responsible for:
The actions or content of any third party;
Any defamatory, offensive, or illegal conduct of other users;
Any User Information or third-party content uploaded to or downloaded through the Services.
TOTAL LIABILITY: In no event shall our total liability to you exceed one U.S. dollar ($1.00).
These limitations are foundational to the agreement between you and Smart Family Tech, Inc. Some jurisdictions may not allow such exclusions or limitations of liability, in which case these limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Smart Family Tech, Inc, along with our officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses—including reasonable legal and accounting fees—that arise from or relate to:
Any User Information you submit to or share through the Services;
Your access to or use of the Services or Smart Family Tech, Inc content;
Your violation of these Terms of Service.
This obligation survives termination of your account and your use of the Services.
Some properties operated by Smart Family Tech, Inc may contain affiliate links, which means we may earn a small commission if you click through and make a purchase—at no extra cost to you. That said, all opinions expressed are our own, and we only promote products and services we truly believe in.
We are not responsible for any claims, injuries, damages, or losses resulting from your purchase, use, or consumption of products or services through affiliate links. Additionally, we assume no responsibility for any misconduct, negligence, or error by you or the affiliate company in connection with such transactions.
Properties operated by Smart Family Tech, Inc may contain links to third-party websites or services. Once you leave our platform or are redirected to another site or app, our Terms of Service and Privacy Policy no longer apply.
We do not control—and are not responsible for—the content, policies, or practices of any third-party websites or services. You agree that Smart Family Tech, Inc is not liable for any loss or damage resulting from your use of, or reliance on, any third-party content, goods, or services. You assume full responsibility and all risks associated with accessing and using such external websites or resources.
We reserve the right to remove any content submitted to properties operated by Smart Family Tech, Inc—including blog posts, social media comments, or shared materials—if it violates these Terms, contradicts our values, or for any reason (or no reason) we deem appropriate.
We may cancel, suspend, or remove access to your account or any part of our Services if we have reason to believe the account is fake, fraudulent, engaged in illegal activity, violates the rights of others, or for any other reason we consider reasonable.
Without limiting other remedies, we may, at our sole discretion and without notice, suspend or terminate your account and access to the Services if we suspect that you:
violated these Terms or our policies,
are involved in behavior that is unlawful or may cause harm, liability, harassment, abuse, or disruption to you, other users, us, or third parties.
You may terminate your account at any time by emailing us at help@supportpay.com. Upon termination by you, access to your account and its associated content may be permanently deleted.
Once an account is terminated—by either party—we are under no obligation to maintain, store, or forward any data, materials, or User Information related to your account. Termination ends all rights granted to you under these Terms, and we are not liable to you or any third party for the discontinuation of access.
Any provisions of these Terms which, by their nature, should survive termination (including but not limited to intellectual property, indemnification, and limitation of liability), shall survive.
How to Close Your Account
You can close your account at any time by following the steps in your account profile or by emailing us at help@supportpay.com. Once your account is closed, we’ll cancel any pending transactions. Please note that any balances tied to redemption codes may be forfeited—unless the law says otherwise.
Important Limitations
You may not close your account to evade an investigation.
If there’s an ongoing review, we may hold your funds for up to 180 days to protect Smart Family Tech, Inc., our partners, or others from potential chargebacks, claims, or liabilities. Even after closure, you’re still responsible for any obligations tied to your account.
Eligibility – To be eligible to use Smart Family Tech, Inc. Services, you must be at least 18 years old.
Third-Party Permissions – If you grant express permission to a third party to take specific actions on your behalf, or to access particular information about your account, either through the use of the third party’s product or service or through your account profile, you acknowledge that Smart Family Tech, Inc. may disclose the information about your account that is specifically authorized by you to the third party.
You further acknowledge that granting permission to a third party does not relieve you of any responsibilities to Smart Family Tech, Inc. Additionally, you agree not to hold Smart Family Tech, Inc., its officers, directors, employees, or contractors responsible for any liability arising from the actions or inactions of the third party in connection with the permissions granted. You agree to indemnify Smart Family Tech, Inc. against any liability resulting from these actions or inactions.
You may change or remove these permissions at any time by modifying your settings in your account profile.
You are responsible for all reversals, chargebacks, claims, fees, fines, penalties, and other liabilities incurred by Smart Family Tech, Inc., its officers, directors, employees, contractors, users, or third parties arising from your breach of this Agreement and/or your use of Smart Family Tech, Inc. Services. You agree to reimburse Smart Family Tech, Inc., its officers, directors, employees, contractors, users, or third parties for any and all such liabilities.
Reimbursement for Your Liability
In the event that you are liable for any amounts owed to Smart Family Tech, Inc., Smart Family Tech, Inc. may immediately remove such amounts from your balance. If you do not have a sufficient balance to cover your liability, any remaining balance will be removed, your account will have a negative balance up to the amount of your liability, and you will be required to immediately add funds to your balance to eliminate the negative balance. Failure to do so may result in Smart Family Tech, Inc. engaging in collection efforts to recover such amounts.
Actions by Smart Family Tech, Inc. – Restricted Activities
If Smart Family Tech, Inc., in its sole discretion, believes that you have engaged in any restricted activities, we may take actions to protect Smart Family Tech, Inc., other users, third parties, or yourself from reversals, chargebacks, claims, fees, fines, penalties, and other liabilities. These actions may include, but are not limited to:
Closing, suspending, or limiting your access to your account or Smart Family Tech, Inc. Services.
Updating inaccurate information provided by you.
Refusing to provide services to you in the future.
Holding your funds for up to 180 days to protect against the risk of liability or in the event of a violation of our Acceptable Use Policy.
Taking legal action against you.
Imposing damages for violations of the Acceptable Use Policy, with a minimum estimate of $2,500 per violation.
Smart Family Tech, Inc. may deduct such damages directly from any existing balance in the offending account or any other account you control.
Disputed Transaction Holds
If a user files a dispute, claim, chargeback, or reversal on a payment you received, Smart Family Tech, Inc. may place a temporary hold on the funds in your account to cover the liability.
Actions by Smart Family Tech, Inc. – Account Closure, Termination of Service, Limited Account Access; Confidential Criteria
If we close your account or terminate your use of Smart Family Tech, Inc. Services for any reason, we will notify you. If we limit access to your account, including through a reserve or hold, we will provide notice and the opportunity to request restoration of access if we deem it appropriate. You acknowledge that certain actions, including limiting access to your account, may be based on confidential criteria essential to our risk management and security. Smart Family Tech, Inc. is not obligated to disclose the details of its risk management or security procedures.
Smart Family Tech, Inc. Processing Errors
We will rectify any processing error that we discover. If the error results in your receiving less than the correct amount, we will credit your account for the difference. If the error results in your receiving more than the correct amount, we will debit the extra funds from your account. If the error results in the failure to complete a transaction on time or in the correct amount, we will be liable for your losses or damages directly caused by the failure, unless:
Through no fault of ours, you did not have sufficient funds to complete the transaction.
Our system was not working properly, and you were aware of the breakdown when initiating the transaction.
Circumstances beyond our control (such as fire, flood, or loss of Internet connection) prevented the transaction, despite our reasonable precautions.
Contact Smart Family Tech, Inc. First
If a dispute arises between you and Smart Family Tech, Inc., our goal is to address your concerns and, if we are unable to resolve them to your satisfaction, to provide you with a neutral and cost-effective means of resolving the dispute. Disputes between you and Smart Family Tech, Inc. regarding Smart Family Tech, Inc. Services may be reported to Customer Service by emailing help@supportpay.com.
Arbitration
If either party elects arbitration, the initiating party will do so through an established alternative dispute resolution (ADR) provider mutually agreed upon by both parties. The ADR provider and the parties must comply with the following rules:
The arbitration may be conducted by telephone, online, and/or based on written submissions, as determined by the party initiating arbitration.
The arbitration shall not involve personal appearances by the parties or witnesses unless mutually agreed.
Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Law and Forum for Disputes
Except as otherwise agreed by the parties or described in Section 9.2, you agree that any claim or dispute you have against Smart Family Tech, Inc. must be resolved in a court located in Sacramento County, California. You submit to the personal jurisdiction of the courts located within Sacramento County, California for the purpose of litigating such claims or disputes. This agreement shall be governed by the laws of the State of California, without regard to conflict of law provisions.
Improperly Filed Litigation
All claims you bring against Smart Family Tech, Inc. must be resolved in accordance with Section 9 of this agreement. Claims filed contrary to Section 9 shall be considered improperly filed and a breach of this agreement. If you file a claim contrary to Section 9, Smart Family Tech, Inc. may recover attorneys’ fees and costs (including in-house attorneys and paralegals) up to $1,000.00 USD, provided Smart Family Tech, Inc. has notified you in writing of the improperly filed claim, and you fail to promptly withdraw it.
Insolvency Proceedings
If a bankruptcy or insolvency proceeding is commenced by or against you under the United States Bankruptcy Code or any other insolvency law, Smart Family Tech, Inc. is entitled to recover all reasonable costs and expenses, including reasonable attorneys’ fees and expenses, incurred in connection with enforcing this agreement.
No Waiver
Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
Indemnification
You agree to defend, indemnify, and hold Smart Family Tech, Inc., its officers, directors, agents, joint ventures, employees, and suppliers harmless from any claim or demand (including attorneys’ fees) made or incurred by any third party due to or arising out of your breach of this agreement and/or your use of Smart Family Tech, Inc. Services. You will not hold Smart Family Tech, Inc. responsible for data entered or stored and used as a certified record for legal or court purposes. While Smart Family Tech, Inc. strives to provide accurate data for third-party verification, human or technical errors may occur, and you agree not to hold Smart Family Tech, Inc. liable for such errors.
Assumption of Rights
If Smart Family Tech, Inc. pays out a claim, reversal, or chargeback you file against a recipient of your payment, you agree that Smart Family Tech, Inc. assumes your rights against the recipient and third parties related to the payment and may pursue those rights directly or on your behalf, at Smart Family Tech, Inc.’s discretion.
Release of Smart Family Tech, Inc.
If you have a dispute with one or more users, you release Smart Family Tech, Inc. (and its officers, directors, agents, joint ventures, employees, contractors, and suppliers) from any and all claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes. You also waive any protection available under California Civil Code §1542, which states that a general release does not extend to claims unknown or unsuspected at the time of executing the release that, if known, would have materially affected the settlement with the debtor.
Limitations of Liability
In no event shall we, the officers, directors, agents, joint venturers, employees, contractors, advisors, and suppliers of Smart Family Tech, Inc. be liable for any special, incidental, or consequential damages arising out of or in connection with our website, products, services, or this agreement (however arising, including negligence). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Our liability, and the liability of our officers, directors, agents, joint venturers, employees, contractors, advisors, and suppliers, to you or any third parties in any circumstance is limited to the actual amount of direct damages.
No Warranty
Smart Family Tech, Inc. services are provided “as is” and without any representation of warranty, whether express, implied, or statutory. Smart Family Tech, Inc., the officers, directors, agents, joint venturers, employees, contractors, advisors, and suppliers of Smart Family Tech, Inc. specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Smart Family Tech, Inc. does not have any control over the expenses submitted or the persons submitting or receiving payments and cannot ensure that either party will actually complete the transaction or is authorized to do so. Smart Family Tech, Inc. does not guarantee continuous, uninterrupted, or secure access to any part of Smart Family Tech, Inc. services, and the operation of our site may be interfered with by numerous factors outside of our control. Smart Family Tech, Inc. will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner, but Smart Family Tech, Inc. makes no representations or warranties regarding the amount of time needed to complete processing because Smart Family Tech, Inc. services are dependent upon many factors outside of our control, such as delays in the banking system or U.S. or international mail service. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights, and you may also have other legal rights that vary from state to state.
Complete Agreement
This agreement, along with any applicable policies and agreements on the legal agreements page of Smart Family Tech, Inc.’s website, sets forth the entire understanding between you and Smart Family Tech, Inc. with respect to Smart Family Tech, Inc. services. If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.
Translated Agreement
Any translation of this agreement is provided solely for your convenience and is not intended to modify the terms of this agreement. In the event of a conflict between the English version of this agreement and a version in a language other than English, the English version shall apply.
Notices to You
By using the Services, you agree that Smart Family Tech, Inc. may send communications regarding your account and the Services electronically. If you withdraw your consent to receive electronic communications, Smart Family Tech, Inc. reserves the right to close your account.
Electronic communications sent to you will be deemed received within 24 hours of being sent or posted on our website. Communications sent via postal mail will be deemed received 3 business days after being sent.
If you provide a telephone number (including a mobile number), you consent to receive autodialed, prerecorded, and voice calls from Smart Family Tech, Inc. If we identify a provided number as a mobile phone, we may categorize or update it in your account profile accordingly. You also consent to receive text messages related to your account and the Services.
You agree to use electronic means to complete these Terms of Service and to receive any notices or communications required or permitted hereunder. This includes the use of electronic records to store information about these Terms and your use of the Services. Notices and communications, including any modifications to these Terms of Service, will be considered delivered when posted to the Services.