Overview
A Fortune 100 global financial services firm recognized the powerful impact caregiving responsibilities were having on its workforce. With employees balancing high-performance careers and demanding caregiving roles, the company set out to find a meaningful, scalable solution. Partnering with SupportPay offered exactly the support their people needed.
Challenge
A large share of employees reported feeling overwhelmed by caregiving duties—86% said these responsibilities were affecting their work performance and well-being. The organization faced mounting issues including reduced productivity, elevated stress levels, and rising turnover among employees trying to manage caregiving on top of their professional demands.
Solution
SupportPay introduced a robust caregiving benefits program, including:
Intuitive Caregiving Management Tool: A simple platform enabling employees to organize tasks, track appointments, and manage financial responsibilities tied to caregiving.
Educational Resources: A wide library of articles, webinars, and workshops covering stress management, communication, and work-life balance.
Dedicated Support Services: Personalized assistance from SupportPay experts, helping employees navigate the platform and access relevant resources.
Results
The partnership delivered strong, measurable outcomes:
Higher Employee Engagement: Engagement scores rose 35% among employees using the caregiving benefit, showing clear appreciation for the added support.
Lower Stress Levels: Employees reported significantly reduced stress and credited SupportPay with helping them manage caregiving more effectively.
Improved Retention: The firm saw a 15% reduction in turnover among employees juggling caregiving duties, strengthening overall workforce stability.
Testimonial
“Implementing SupportPay has had a profound impact on our employees’ lives. It demonstrates our commitment to their well-being, allowing them to balance their professional and personal responsibilities with greater ease. We are proud to offer such a valuable resource.”
— Global Head of Benefits, Fortune 100 Financial Services Firm
Conclusion
By partnering with SupportPay, this leading financial services organization successfully addressed the caregiving challenges impacting its workforce—creating a workplace where employees feel supported, engaged, and empowered. The initiative strengthened company culture while helping employees reduce stress, stay productive, and end family fights over money at home.
