Enterprise, Embedded
& Employee Benefits
FAQ

SupportPay is paid for by your employer and does not cost you anything to use it.

No. SupportPay is strictly confidential. We monitor and share the number of employees that sign up by a unique identifier. No PII is shared or logged with the employer.

Before using SupportPay, please create your account and register at your dedicated registration address provided by your employer or partner. After registering at this dedicated site, you can log in to the web and mobile application directly by going to https://my.supportpay.com or downloading SupportPay and WeParent by SupportPay from your app store. This ensures you are given the benefit for free and that your account is configured correctly. If you don’t know your employee site, please contact us at https://help.supportpay.com, and we can help you.

No problem. You can register and create your account with a personal email or change it after registration by registering at your dedicated registration page.

SupportPay is beneficial for all family members so they can have a central place to view shared financial information and split, track and share this information in a transparent way. In addition, SupportPay tracks all messaging and communications, a central calendar for coordinating custody, appointments and events and storing and sharing photos and videos. All of this information is stored in a certified record that can be used for history, taxes, court, power of attorney, probate, trusts and so much more. It benefits all family members, no matter how they participate in family financial conversations.

Yes. You can use SupportPay to track and manage expenses, record payments made to other family members and have the certified records you may need for legal purposes.

Yes, family conflict over money occurs whether you have a great relationship or a if you aren’t getting along as well. SupportPay provides the transparency, tracking and notifications so that you continue to have a great relationship.

Yes, our users have found that keeping a record that can stand up in court regarding expenses, communication & visitation is the best way to avoid additional disputes with their family members.

Yes, many of our current users are step-parents that assist in co-parenting and financial decisions with their new partner. In fact, the number one cause of 2nd marriage divorces is the first family. By using using SupportPay the conflict between these relationships is reduced dramatically.

Absolutely. We have thousands of pet parents using SupportPay to manage their pet expenses and custody arrangements. This includes managing vet expenses, food, toys, grooming, and managing who will have their furry babies on which days.

Yes, we also provide employees with access to our sister app, WeParent, a scheduling tool for visitation that can be easily linked to your Google Cal.

Yes, as a former employee, SupportPay will continue to offer services to you at a significant discount. If an employee leaves the company, SupportPay ensures a smooth transition that protects the user’s experience and family financial continuity — without disrupting their access.

Here’s what happens:

Continued Access After Employment

• The employee can continue using SupportPay as an individual user after separation from the employer.

• They retain full access to their account history, transactions, records, and connectionswith family members or other household participants.

• SupportPay will offer them a direct-to-consumer plan to continue service privately, at a discounted rate

Seamless Conversion to Individual Account

• The account converts from employer-sponsored to individual — no data is lost.

• Users are not locked out or forced to re-register.

• They are notified about the change and given options to continue using the service on their own.

What They Pay

• The pricing shifts from employer-covered to a consumer subscription model, which is typically:

  • A low-cost monthly subscription which is a discount from our consumer list price

  • Access to a free plan with limited features, depending on the needs of the user.

Why This Matters

This transition process supports:

• Continuity for the family (no disruption in co-parent or financial coordination)

• Less administrative burden for the employer

• Peace of mind for employees during a potentially stressful life change

SupportPay is built around modern family realities — including job changes, family restructuring, and household shifts — ensuring that employees and their families are never left in the dark or forced to start over.