SupportPay Benefits
Deployment Process
Unlock the power of SupportPay with a fast, seamless rollout. Our out-of-the-box messaging and materials make it easy to launch—saving time while improving efficiency and employee satisfaction.
For more information, contact us at: benefits@supportpay.com
SupportPay
Owned
Jointly
Owned
Employer
Owned
Kickoff & Readiness
Our leadership team works with you to establish custom KPI’s for your organization and establish a deployment timeline based on your company’s needs.
Once everyone is in agreement, we draft up the final contract for you to review & sign.Â
After finalizing the contract and setting KPIs, we provide everything you need for a successful rollout.
This includes our Brand Kit with logos, fonts, and colors, a custom registration page for your employees, and a Messaging Center with ready-to-use email and social media templates.
You’ll also receive a prewritten email to inform your benefits team and downloadable Datasheets to share with employees and benefit leaders—highlighting how SupportPay helps end family fights over money by reducing the time, stress and conflicts employees struggle with daily- thus supporting their mental wellbeing and family financial success.Â
Finally, we’ll also provide a customizable Email Template to help you announce SupportPay benefits at launch, along with Newsletter Content to keep the program top of mind. These ready-made resources make it easy to communicate the value of SupportPay across your organization.
Our team creates a dedicated registration page for your organization, where employees can effortlessly get started with SupportPay.
To help introduce SupportPay to your workforce, we provide a ready-to-use presentation, a video overview of our key features and benefits program, and a comprehensive FAQ page. These resources make it easy to educate your team and address common questions about the platform.
Like the HR announcement, we’ve also created an Email Template for you to notify your benefits support team with, so they’re able to address any questions that come up.
Launch
Using the launch materials provided by SupportPay, your team can confidently announce and introduce SupportPay as an official employee benefit—positioning it as a pioneering solution in family financial wellness. These ready-to-use assets ensure a seamless rollout that drives engagement, supports adoption, and demonstrates your commitment to improving employee well-being.
Each employee is guided through the registration process via the dedicated registration page, which they can access via the announcement materials provided.Â
SupportPay’s White Glove Service is designed to make onboarding seamless for every employee. Our team offers hands-on account setup assistance, a data import feature to easily transfer past expenses and historical information, and personalized 1:1 training sessions.
These services help employees get up and running quickly while ensuring they feel confident using the platform from day one.
Retention & Feedback
Every registered employee will receive a welcome series of emails highlighting our most useful features, ensuring they are making the most of our platform. Â
SupportPay’s engagement program goes beyond the initial welcome. We check in with employees regularly to ensure they’re getting the most from the benefit and to answer any questions.
As part of our pilot process, we provide Productivity Assessments to measure how much time employees spend on caregiving tasks before and after using SupportPay. Follow-up assessments at 3, 6, and 12 months help calculate time saved and potential cost savings using our ROI Calculator.
We also gather feedback and testimonials (with consent) to highlight impact and continuously improve the program.
SupportPay provides customized KPI reports that offer clear insights into employee utilization, time savings, satisfaction, and overall program impact.
We include data from NPS surveys and other engagement metrics to help demonstrate value. At the end of your program term—or on your preferred timeline—you’ll receive a comprehensive report summarizing results and ROI.
All data is handled securely and kept confidential for your organization’s use.
We’ll collect testimonials from volunteer employees regarding the effectiveness of our benefit offering and share these results with your benefit leaders for assessment.Â
At the end of your initial contract term, we’ll work with you to assess the overall effectiveness of our benefits program for your organization, gather feedback for future improvements, and discuss contract renewal. We’ll also share best practices to help enhance the value of our offering moving forward.
We've Got You Covered
Our Support Team will be here every step of the way to ensure you and your employees get the help they need.