How Jessica Increased Employee Financial Wellness & Retention with SupportPay Credit Boost

Jessica, a Benefits Analyst at a midsize retail company, was facing a growing challenge:

Employees were financially stressed, retention concerns were rising, and leadership wanted more impactful benefits without increasing costs.

Meanwhile, HR teams were already overloaded.

Jessica needed a solution employees would actually use, one that improved financial wellness without creating more work for HR.

The Challenge

Employees across the organization were struggling with:

• Family financial stress
• Caregiving expenses
• Emergency loans between family members
• Credit challenges
• Rising financial anxiety impacting work performance

Traditional financial wellness programs weren’t getting engagement because employees needed practical help for real-life financial situations.

At the same time:

• Budget expansion wasn’t approved
• HR bandwidth was limited
• Leadership wanted measurable impact

The Solution

Jessica introduced SupportPay as a voluntary financial wellness benefit focused on helping employees manage family finances, shared expenses, and financial coordination.

What made SupportPay stand out was Credit Boost.

Employees could now build positive payment history while managing:

• Family loans
• Shared caregiving expenses
• Household bills
• Child support and co-parenting payments
• Emergency family financial support

Instead of payments happening informally and providing no financial benefit, employees could improve their credit profile through responsible repayment activity.

For many employees, this created immediate real-world value:

• Better credit opportunities
• Lower interest rates
• Improved financial confidence
• Reduced financial stress

The Rollout

Implementation was simple:

• Two internal meetings
• Approximately one hour of review time
• No additional HR headcount
• No operational burden added

Jessica was able to launch an innovative, high-impact benefit without increasing budget or workload.

The Results

Within the first year, the company saw strong engagement and measurable employee impact.

Program Results:

• 22% employee utilization first year
• Saved 3 employees from quitting
• No added HR workload
• Fast, low-effort implementation

Employee Financial Impact

Employees reported:

• Reduced financial stress
• Improved family financial communication
• Better organization around shared expenses
• Increased financial stability

Many employees also experienced improved credit outcomes through SupportPay’s Credit Boost feature, helping them:

• Qualify for better financing options
• Lower borrowing costs
• Improve financial independence
• Build stronger long-term financial health

HR & Business Impact

Jessica successfully:

• Increased benefits engagement
• Improved employee retention
• Delivered meaningful financial wellness support
• Introduced an innovative benefit employees genuinely valued

All without adding complexity to HR operations.

Before SupportPay

• Employee financial stress
• Low engagement with benefits
• Retention concerns
• No budget flexibility
• Employees unable to build credit through family financial support

After SupportPay

• Higher employee utilization
• Improved financial wellness
• Credit-building opportunities for employees
• Better retention outcomes
• Zero added administrative burden

SupportPay helped Jessica deliver a modern financial wellness benefit that employees actually used, while helping them reduce stress, improve credit, and end family fights over money.