Overview
MetLife, a global leader in insurance and financial services, acknowledged the significant impact of caregiving responsibilities on its workforce. To enhance employee well-being and productivity, MetLife turned to SupportPay for a tailored solution addressing the unique challenges faced by its employees who are caregivers.
Challenge
With a staggering 86% of MetLife employees indicating they struggle with caregiving duties, the company faced rising concerns about employee burnout, decreased job satisfaction, and increased turnover rates. Many employees were managing the demands of work while caring for children, aging parents, or other family members, leading to stress and reduced focus at work.
Solution
SupportPay implemented a comprehensive caregiving benefits program at MetLife, providing employees with:
- Integrated Technology Platform: A user-friendly app that enables employees to manage caregiving schedules, track expenses, and facilitate communication with family members.
- Resource Center: Access to a wealth of resources, including articles, webinars, and workshops on managing caregiving challenges and enhancing self-care.
- Personalized Support Services: Dedicated support staff to assist employees in navigating the platform and addressing their specific caregiving needs.
Results
The collaboration between MetLife and SupportPay resulted in impressive outcomes:
- Enhanced Employee Satisfaction: Surveys indicated a 30% increase in employee satisfaction related to caregiving support, with many expressing gratitude for the resources available to them.
- Reduced Absenteeism: With better support and tools in place, MetLife saw a 20% reduction in absenteeism among employees who identified as caregivers, allowing for greater continuity in work.
- Strengthened Company Culture: The initiative fostered a culture of empathy and support within MetLife, reinforcing the company’s commitment to employee well-being.
Testimonial
“SupportPay has been a game-changer for our employees. It empowers them to manage their caregiving roles more effectively, which in turn has improved morale and productivity. We are proud to support our workforce in this critical aspect of their lives.” – VP of Employee Benefits, MetLife
Conclusion
By partnering with SupportPay, MetLife successfully addressed the caregiving challenges faced by its employees, resulting in a healthier work environment and a more engaged workforce. This initiative not only supports individual employees but also aligns with MetLife’s commitment to fostering a supportive and inclusive workplace.