SupportPay

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FAQ - SupportPay

Search our FAQ or read answers below.

SupportPay Questions

SupportPay Is:

  • A tool for families to split, track, and manage shared family expenses—no government or middleman involved.

  • A way to eliminate the guesswork (and the arguments) with shared receipts, schedules, and payment tracking.

  • Full transparency so everyone knows where money is going, with records to back it up.

  • A peacekeeping tool for parents, caregivers, and family members who want to talk about their loved ones—not argue about money.

SupportPay Is Not:

  • A child support calculator—we link to your state’s tools for that and provide a calculator that you can use.

  • A government-run system—we help you work outside or alongside state support agencies.

  • A child support enforcement agency—we don’t chase anyone down, but we do arm you with certified records in case you ever need to.

  • A legal authority—we’re not a lawyer, judge, or mediator. We organize your financial records so they can do their job faster.

Nope. It works best when everyone joins in, but it’s still powerful for one. You can track and manage your end, even if others aren’t on board yet.

Not at all. Only one person needs a paid plan. Everyone else can use the free lite version—because sharing expenses shouldn’t require everyone to pull out their wallets just to get started.

Not at all. Only one person needs a paid plan. Everyone else can use the free lite version.

SupportPay is using the most advanced security techniques to ensure your data is save and secure, from everyone. Your privacy is non-negotiable.

  • We use advanced encryption and storage separation to keep your financial info secure.

  • Our platform is built on Salesforce’s trusted infrastructure—used by millions globally.
    More techy details here: Salesforce Security Overview

Only what you want them to see. You control what gets shared—by category, group, or item.

Want to keep something private? No problem.

There’s a free version to get started, and flexible pricing for when you’re ready to level up.

  • Monthly or yearly plans (save more with annual).

  • Cancel anytime.

  • We offer discounts if you need support—because our mission is to help families, not price them out.
    Check out our pricing for full details.

Anywhere, really.

We’ve got users in all 50 states, U.S. territories, and over 70+ countries.
If you’ve got family, bills, and a need to keep the peace—we’re there.

Got your own Question?

Visit our Contacts page to get in touch