SupportPay

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Privacy Policy

Last Updated: May 7, 2025

Introduction

This Privacy Notice (the “Privacy Notice”) describes how Smart Family Tech Inc. d/b/a SupportPay (“SupportPay”, “we”, “our”, or “us”) collects, uses, and shares personal information in connection with the operation of our website at https://supportpay.com (the “Site”) and our related services, including access through our mobile application (together, the “Services”).

SupportPay is the first and only solution designed to help families manage and share expenses across households—providing tools that empower parents to coordinate financial responsibilities like shared child expenses, alimony, and other family-related costs.

The purpose of this Privacy Notice is to help you make informed choices about how you engage with our Services, products, and communications. It also outlines your rights regarding the use of your personal information, including how you can object to certain uses, access your data, or update your preferences. This Privacy Notice is incorporated by reference into our Terms of Service.

PLEASE NOTE: If you do not agree with this Privacy Notice, please do not access or use our Services or interact with any other aspect of our business.

 

What Personal Information We Obtain

SupportPay collects personal information in several ways:

  1. Information you provide when accessing our Site

  2. Information you provide when using our Services

  3. Information provided when registering as a professional

  4. Information you share about others

  5. Information automatically collected about your interactions

  6. Information obtained from other sources

Information You Provide on Our Site

When you contact us or complete a form on the Site, we collect details you choose to share, such as your:

  • Name

  • Email address

  • Phone number

  • Any other submitted data relevant to your inquiry

Information Collected Through Your Use of Our Services

When you log into your account through our Site or mobile app, we may collect:

  • Contact Information: First name, last name, email address, phone number, mailing address, city, zip code, and country

  • Login Credentials: Username and password

  • Profile and Account Information: Preferences, settings, profile photo, or edits made to your profile

  • Financial and Payment Information:

    • Last four digits of your credit card number

    • Expiration date and CVV

    • Billing address

    • PayPal credentials

    • Financial data processed through USIO or Mastercard Finicity for account aggregation, verification, or transfers

Note: Payment information is securely processed by trusted third parties such as:

  • Expense Details: Transaction history, merchant names, payment categories, receipts, and proof of payments

  • Case Information: Information related to your family structure such as your parenting partner’s details, your child(ren)’s names, your relationship to them, and your case county

  • Other Voluntarily Shared Information: Time zone, uploaded media (e.g., photos, videos), and synced contacts

Content You Share in the Services

We also collect:

  • Content you send, post, or share such as:

    • Messages

    • Events and schedules

    • Tasks and lists

    • Notes or uploaded files

  • Feedback you submit directly through the platform or to customer support

  • Usage data and behavioral interactions (e.g., clickstream activity, feature usage patterns)

We may also use analytics and data processing techniques that hash, filter, or anonymize personal identifiers to better understand product usage without directly identifying you.

Information You Provide Through Our Support Channels

Our Services include access to customer support where you may choose to share information to resolve a technical issue, account question, or other concerns. When you contact our support team—whether via email, live chat, phone, or in-app support—you may be asked to provide:

  • Your contact details (such as name and email address)

  • A description or summary of the issue you’re experiencing

  • Any relevant files, screenshots, error messages, or supporting documentation

This information helps us better understand and troubleshoot your issue, improve the quality of our Services, and ensure you get timely and effective assistance.

Information from Third Parties

We may receive personal information about you when you—or your account administrator—integrate or connect a third-party service with SupportPay.

For example:

  • If you log in using your Google credentials, we may receive your name and email address as permitted by your Google profile settings.

  • You may integrate third-party tools (e.g., calendar apps, document storage platforms) to access, store, or manage content within SupportPay.

  • You may authorize syncing with your contact list or address book to help you connect and collaborate more easily with other users, such as family members or professionals.

The specific data we receive depends on the settings, permissions, and privacy policies of the third-party service you connect. We recommend reviewing the privacy terms of any third-party services you integrate to understand what data may be shared with us.

Service Providers

We partner with trusted third-party service providers to help us deliver, operate, and improve our Services. These providers support functions such as:

  • Website and mobile application development

  • Hosting and infrastructure management

  • Data storage and backup

  • Security and maintenance

  • Payment and financial transaction processing

  • Analytics and business insights

  • Customer support technologies

In some cases, these service providers may need access to your personal information to perform their work. When they do, they operate under our direct instructions and are bound by contractual obligations—including privacy and data protection policies—designed to safeguard your information at every step.

Personal Information We Obtain When You Register to Provide Professional Services

If you register as a professional (e.g., divorce professional, mediator, legal or financial advisor) through our Services, we may collect the following information to help you build your profile and participate within our network:

  • Contact Information: First name, last name, phone number, and email address

  • Professional Details: Company name, job title, business address, and area of focus

  • Additional Information: A description of your business or practice, areas of expertise, business website, and links to professional or social media profiles

This information helps us create a trusted space for professionals to support families and engage meaningfully with the SupportPay platform.

    Information You Share About Others

    In using our Services, you may provide information about other individuals—such as another parent, your child, a family member or a caregiver. For example, you might enter another parent’s details to coordinate shared expenses or facilitate payments.

    Please only share personal information about others if you are authorized to do so or have obtained their consent. Any information you provide about another person will be handled in accordance with this Privacy Notice and used solely to support your use of the Services.

    Information Automatically Collected About Your Interactions with the Site and Services

    When you visit our Site or use our Services, we may automatically collect certain information about your interactions through technologies such as cookies, web beacons, and similar tools (collectively referred to as “Cookies”).

    We use Cookies to:

    • Operate and enhance the performance of the Site and Services

    • Understand usage patterns and user behavior

    • Improve content relevance and user experience

    • Gather aggregate analytics for internal and marketing purposes

    The types of data collected may include your IP address, browser type, device identifiers, pages viewed, and referring/exit URLs. This data may be collected by or disclosed to trusted third-party analytics providers, such as Google Analytics, to help us analyze and optimize the platform.

    For details about how we use Cookies in connection with targeted or interest-based advertising, please refer to the Interest-Based Advertising section of this Privacy Notice.

    Information Obtained From Other Sources

    We may receive personal information about you from other sources and combine it with the information we collect directly. For example, if you use a third-party login option—such as signing in with your Facebook or Google account—we may receive certain details from that provider, such as your name, email address, and profile information, depending on your account settings.

    To control or limit the information shared with us from these platforms, we encourage you to review the privacy settings and terms associated with any third-party service you use to access or connect with SupportPay.

    Other Users of the Services

    Other users may provide information about you when they interact with or submit content through the Services. For example, a parent may enter your email address to invite you to join SupportPay or to collaborate on shared financial responsibilities.

    This type of information is collected to facilitate secure and seamless collaboration within the platform. We process and store such data in accordance with this Privacy Notice.

    Sharing with Other Service Users

    When using our Services, you can create and share content that may include personal information. You have control over how this content is shared—whether it’s visible to specific individuals, your entire family group, or others you invite.

    Depending on your settings, others may be able to view, comment on, edit, copy, or download the content you’ve shared. Some collaboration features may also display parts of your profile, such as your name or avatar, when interacting with shared content.

    You may also choose to share content with people outside of your household—for example, via email or text message. This type of sharing is always initiated by you; SupportPay does not share your content with others without your explicit action or consent.

    Sharing with Third Parties

    We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our services.

    How We Use the Information We Obtain

    SupportPay exists to make financial collaboration between families easier, more transparent, and less stressful. To deliver on that promise, we use the information we collect to power our platform, personalize your experience, and support the functionality and security of our Services.

    We only use your information in the ways described in this Privacy Notice. We do not sell your personal information to advertisers or other third parties.

    Ways We Use Your Information

    The way we use your information depends on how you interact with the platform and the Services you choose to use. We may use your information for the following purposes:

    • To provide and operate the Services
      We use your personal information to deliver the Site and Services, including managing expenses, coordinating financial responsibilities between parents or caregivers, and responding to your requests.

    • To verify identity and manage accounts
      Your contact and login information help us authenticate users and protect access to your account.

    • To communicate with you
      We use your information to send transactional emails, respond to inquiries, provide customer support, and deliver important updates related to the Services.

    • To support marketing and interest-based advertising
      We may use your information to tailor content, show relevant ads on third-party platforms, and communicate promotions or new features—always respecting your communication preferences.

    • To analyze and improve the Services
      We track user activity to better understand how people use our platform so we can improve functionality, usability, and performance.

    • To support business operations
      We use personal information to perform functions like billing, auditing, reporting, compliance, and fraud prevention. This includes detecting and responding to misuse or violations of law or our policies.

    • To generate Aggregated Data
      We may combine and anonymize user data for internal insights, performance tracking, and product development. Aggregated Data does not personally identify any individual.

    Behavioral and Usage Data

    We also monitor certain types of activity to improve your experience and keep the platform running smoothly. This may include:

    • Features you use and how often

    • Links you click

    • Files you upload (type, size, name)

    • Search terms used

    • Interactions with other family members (e.g., frequent collaborators or communication trends)

    This information helps us personalize your experience and enhance collaboration within your household network.

    Device and Connection Information

    We collect information about the devices you use to access SupportPay—including computers, smartphones, tablets, and other internet-connected tools. This helps us ensure compatibility, optimize your experience, and keep our Services secure.

    The device and connection data we may collect includes:

    • Type of device and operating system

    • Browser type and version

    • Connection type and configuration settings

    • IP address and approximate geographic location

    • Device identifiers (e.g., UDID, MAC address)

    • URLs of referring and exit pages

    • Crash reports and technical diagnostics

    We use this information to improve functionality, troubleshoot issues, and enhance your overall experience. For example, knowing your country or region helps us tailor your language or support content appropriately.

    The amount of data collected may vary based on your device type, operating system, browser settings, and how you interact with the platform. In some cases, server or network administrators may disable or restrict the sharing of certain device-level data using system or firewall settings.

    To Provide the Services and Personalize Your Experience

    We use information about you to deliver the Services in a secure, reliable, and customized way. This includes:

    • Authenticating your identity when you log in

    • Providing personalized customer support

    • Operating and maintaining platform functionality

    For example, the name associated with your account may be displayed to other users in your family group to support collaboration.

    SupportPay also includes intelligent, tailored features designed to enhance your experience. By analyzing your activity—such as shared tasks, expense history, and communication patterns—we can deliver more relevant:

    • Search results

    • Reminders and notifications

    • Suggestions to streamline family coordination

    These personalized tools are designed to make it easier for you to stay organized, reduce friction, and collaborate more effectively with your family.

    For Research and Development

    We’re continuously working to make SupportPay more helpful, intuitive, and effective for families. To do this, we analyze how people use our Services—collectively and anonymously—to identify trends, improve functionality, and guide product innovation.

    This includes:

    • Troubleshooting issues based on user behavior and feedback

    • Identifying patterns in usage and engagement

    • Exploring opportunities for new integrations and features

    • Testing and refining new features with select users before broader release

    Your experience helps shape the future of SupportPay, and your feedback plays a vital role in that process.

    To Communicate with You About the Services

    We use your contact information to send you essential communications related to your use of the Services. These may include:

    • Transactional emails (e.g., account activity, calendar updates, and service confirmations)

    • Push notifications for reminders, updates, or new content shared by your family

    • Responses to your support inquiries or feedback

    • Technical notices, service alerts, and administrative messages

    • Onboarding guidance to help you get started and make the most of the platform

    Some communications are automatically triggered by your actions within the Services—such as suggestions or reminders based on your recent activity. These messages are a core part of the platform experience and, in most cases, cannot be opted out of. Where available, you can manage your preferences directly within the notification or in your account settings. You may also contact us at help@supportpay.com if you need assistance.

    Customer Support

    We use the information you provide to help resolve technical issues, respond to your support requests, and improve your experience. This includes:

    • Troubleshooting bugs or errors you report

    • Analyzing crash data to identify and fix problems

    • Reviewing submitted feedback or documentation

    • Continuously improving the stability and reliability of the Services

    Your input helps us make SupportPay better for you and every family using the platform.

    For Safety and Security

    We use information about you and your activity within the Services to:

    • Verify account identity

    • Monitor for suspicious or fraudulent behavior

    • Detect and prevent misuse or abuse of the platform

    • Enforce our policies and ensure a safe environment for all users

    These measures help us maintain the integrity and security of SupportPay for everyone involved.

    To Protect Our Legitimate Business Interests and Legal Rights

    We may also use your information when necessary to:

    • Comply with legal obligations and applicable laws

    • Respond to lawful requests by public authorities, including for national security or law enforcement

    • Support audits, regulatory inquiries, or compliance activities

    • Pursue or defend against legal claims

    • Facilitate a merger, acquisition, reorganization, or sale of assets

    In all such cases, we use your information only as permitted by law and with appropriate safeguards in place.

    Interest-Based Advertising

    We—and our advertising partners—may collect information about your online activity on our Site and across other websites and apps to provide you with ads tailored to your interests. This is known as interest-based or targeted advertising.

    This data may be collected through:

    • Cookies

    • Web server logs

    • Web beacons

    • Other automated tracking technologies

    Advertising networks use this information to understand your browsing behavior over time, including:

    • The websites you visit

    • The content or ads you view

    • The actions you take on those sites

    This tracking helps us and our partners:

    • Display ads that are more relevant to you

    • Avoid showing the same ad repeatedly

    • Measure and improve the effectiveness of marketing campaigns

    These ads may appear on our Site or on other websites and apps that are part of participating ad networks.

    With Whom We May Share Information We Obtain

    We may share the personal information we collect in connection with the operation of our Site and Services under the following circumstances:

    • With service providers and partners
      We share information with trusted third-party providers and partners who perform services on our behalf—such as email communication platforms, infrastructure hosting providers, payment processors, analytics partners, and customer support tools.

    • With parents and guardians
      We may share information between parents or guardians, but only as necessary to facilitate financial coordination and payments through the Services.

    • With affiliates and subsidiaries
      We may share information within our corporate family to support our operations and deliver the Services.

    • With professional advisors
      This includes attorneys, auditors, accountants, and other advisors, when necessary for business, legal, or regulatory purposes.

    • To comply with legal obligations
      We may disclose information to meet legal or regulatory requirements, such as responding to a subpoena or fulfilling government reporting obligations.

    • To protect rights and safety
      We may share data if we believe it’s necessary to:

      • Protect our rights, users, or the public

      • Investigate and prevent fraud, misuse, or illegal activity

      • Enforce our terms or other policies

      • Ensure the security and integrity of the Services

    • In connection with a business transaction
      Your information may be transferred as part of a merger, acquisition, sale of assets, reorganization, dissolution, or bankruptcy, subject to continued protection under this Privacy Notice.

    • With your consent
      We may share your information with third parties when you give us explicit permission or direct us to do so.

    • Sharing Aggregated Data
      We may share aggregated, de-identified information with third parties for research, analytics, or business purposes. This data cannot be used to identify you personally.

    Links to Other Websites, Apps, or Online Services

    For your convenience or added functionality, our Site and Services may include links to third-party websites, applications, or other online services. These external platforms are operated independently and are not affiliated with SupportPay.

    Each of these third-party services may have its own privacy policies and data practices. We strongly encourage you to review their privacy notices before interacting with them or sharing any personal information.

    Please note that SupportPay is not responsible for the content, privacy practices, or data handling policies of these external websites, apps, or services.

    With Your Consent

    We may share your personal information with third parties when you explicitly give us permission to do so.

    For example, if you provide a testimonial about your experience with SupportPay, we may—with your consent—display your feedback publicly on our website or social media channels, along with your name.

    Consent-based sharing is always optional and fully under your control.

    Compliance with Law Enforcement Requests and Applicable Laws

    In rare and exceptional circumstances, we may share personal information with third parties when we believe such disclosure is reasonably necessary to:

    • Comply with legal obligations — including laws, regulations, subpoenas, court orders, or government requests (including those related to national security).

    • Enforce our terms, policies, or agreements.

    • Protect the integrity, security, or availability of our Services.

    • Prevent harm or illegal activity — including fraud, misuse, or violations of applicable law.

    • Respond to emergencies — when we believe, in good faith, that disclosure is necessary to prevent serious bodily injury or loss of life.

    Any such disclosure is made in strict accordance with applicable legal standards and our commitment to safeguarding user privacy.

    Children

    SupportPay’s Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under this age.

    If you become aware that a child under 13 has created an account or shared personal information with us, please contact us immediately using the details provided in the Contact Us section below.

    IMPORTANT:
    If you are under 13 years of age, do not use or access the Services at any time or in any manner.

    If you are a parent or legal guardian of a child under 13 who has used the Services, you may contact us at help@supportpay.com to request deletion of the child’s information.

    SupportPay does allow parents or legal guardians to create an association within their account to represent their child(ren). This is solely for purposes such as:

    • Scheduling family events or tasks

    • Assigning expenses or payments related to the child(ren)

    This child representation feature is designed to support collaboration between parents—not for direct use by children themselves.

    Do Not Track

    At this time, SupportPay does not respond to browser-based “Do Not Track” (DNT) signals. This is because a consistent industry standard for responding to such signals has not yet been established.

    We continue to monitor developments in this area and will update our practices if a universally accepted standard emerges.

    How We Protect Your Personal Information

    SupportPay uses a combination of administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

    These safeguards are designed to ensure the confidentiality, integrity, and availability of the data you share with us. However, no method of data transmission over the internet or method of electronic storage is completely secure.

    While we make every reasonable effort to protect your information, we cannot guarantee absolute security. If you believe your account or personal data has been compromised, please contact us immediately at help@supportpay.com.

    Your Rights Over Your Personal Information

    Email Marketing Opt-Out

    You have the right to control how we communicate with you. If you no longer wish to receive marketing or promotional emails from SupportPay, you can opt out at any time by clicking the unsubscribe link included in the footer of those emails.

    Please note:
    Even if you opt out of promotional communications, we may still send you important transactional emails related to your use of the Services—such as account notifications, billing updates, or changes to our terms and policies.

    Interest-Based Ads Opt-Out

    You have options to control how your information is used for interest-based advertising.

    To opt out of receiving personalized ads in your web browser, you can follow the instructions provided by:

    These tools allow you to place opt-out cookies that prevent participating ad networks from using your data to deliver interest-based ads.

    To limit interest-based ads on mobile devices, you can adjust your device settings:

    Please note that opting out does not eliminate all advertising—it just means the ads you see may be less relevant to your interests.

    Analytics Opt-Out

    SupportPay uses analytics tools to understand how users interact with our Site and Services, including third-party services like Google Analytics.

    If you prefer not to have your data collected by Google Analytics, you can opt out by installing the Google Analytics Opt-out Browser Add-on, available at:

    This tool helps you control the use of your data on supported browsers.

    Your Choices

    You have control over how your personal information is used. Depending on your location and applicable data laws, you may have the right to:

    • Request a copy of your personal data

    • Object to how we use your data, including for marketing purposes

    • Request correction, deletion, or restriction of your information

    • Request your data in a structured, machine-readable format (data portability)

    How to Make a Request

    You can exercise many of these rights through your account settings within the Services. For all other requests, or if you need help, please contact us at help@supportpay.com.

    Important Considerations

    Please note:

    • Some requests may be limited by law or our legitimate business interests. For example, we may retain certain data for record-keeping, legal compliance, or to complete transactions.

    • If you’ve shared your information with a third-party service through integration with SupportPay, you’ll need to contact that provider directly to manage or delete that data.

    • If you have concerns that remain unresolved, you may have the right to file a complaint with a data protection authority in your country of residence, employment, or where you believe your rights were violated.

    Access and Update Your Information

    You can view and manage your personal information directly through your SupportPay account.

    • To access your profile details, log in and navigate to your account settings.

    • To update your information—such as your name, contact details, or preferences—you can make changes within your profile settings.

    • You can also edit or remove content you’ve shared that contains personal information by using the editing tools available within the Services.

    Keeping your information current ensures you get the most out of your SupportPay experience.

    Deactivate Your Account

    If you no longer wish to use SupportPay, you may be able to deactivate your account through your account settings—if that option is available to you. If not, you can request deactivation by contacting us at help@supportpay.com.

    Please note:

    • Deactivating your account does not delete your information.
      Any content or data you previously shared may still be visible to other users based on your past participation within the Services.

    For instructions on how to permanently remove your information, see the next section on Deleting Your Information.

    Delete Your Information

    SupportPay gives you tools to delete certain personal information directly within the Services. For example, you can:

    • Remove content you’ve created that includes personal information

    • Use built-in editing tools to update or delete shared data

    However, please be aware that:

    • Some information may need to be retained for legal, regulatory, or operational reasons—such as transaction records, compliance with financial laws, or dispute resolution.

    • Deleted information may not be immediately removed from all backup systems, but it will be securely isolated and eventually purged in accordance with our data retention policies.

    If you have questions or need help deleting your data, contact us at help@supportpay.com.

    Request That We Stop Using Your Information

    In certain situations, you have the right to ask us to stop accessing, using, storing, or otherwise processing your personal information—especially if you believe we no longer have a valid reason to do so.

    For example:

    • If you believe an account was created for you without your permission

    • If you are no longer an active user of the Services

    • If you’ve previously given consent for a specific use and now wish to withdraw it

    • If you want to opt out of marketing communications

    To make such a request, contact us at help@supportpay.com. Please note:

    • Withdrawal of consent does not affect any processing that occurred before the withdrawal

    • We may need time to review and investigate your request

    • If there is a delay or dispute, we will restrict further use of your data until the issue is resolved—unless your account administrator objects (if applicable)

    Your privacy and trust are important to us, and we’re committed to addressing these requests promptly and fairly.

    International Users and Visitors

    SupportPay’s Services are hosted in the United States and governed by U.S. law. If you are accessing the Services from outside the United States or communicating with Smart Family Tech, Inc. via mail, email, or phone from another country, please note the following:

    • Your personal information may be transferred to, stored, and processed in the United States, where our servers and databases are located.

    • As your agreement for the Services is with Smart Family Tech, Inc., a U.S.-based company, your data is handled in accordance with U.S. laws and this Privacy Notice.

    By using the Services from outside the United States, you are:

    1. Consenting to the transfer of your personal information to the United States, which may not offer the same level of data protection as your country of residence.

    2. Agreeing to the collection, use, sharing, and other processing of your personal information as described in this Privacy Notice.

    If you have concerns about data transfers or privacy protections, we encourage you to contact us at help@supportpay.com.

    Users from the EU/EEA

    If you are located in the European Union (EU) or European Economic Area (EEA), you are entitled to certain rights under the General Data Protection Regulation (GDPR)—regardless of your nationality.

    These rights include:

    • The right to be informed about how your personal data is collected and used

    • The right of access to the personal data we hold about you

    • The right to rectification if your information is inaccurate or incomplete

    • The right to erasure (also known as the “right to be forgotten”) where there is no compelling reason for continued processing

    • The right to restrict processing in specific situations

    • The right to data portability, allowing you to obtain and reuse your personal data across different services

    • The right to object to processing based on legitimate interests, public interest tasks, direct marketing, or research purposes

    • Rights in relation to automated decision-making and profiling, including safeguards against decisions made solely by automated means

    Smart Family Tech, Inc. is committed to complying with the GDPR and will ensure an adequate level of protection for any personal data transferred from the EU/EEA, as outlined in this Privacy Notice.

    If you would like to exercise any of your rights under GDPR, please contact us at help@supportpay.com.

    Legal Bases for Processing (for EEA Users)

    If you are an individual in the European Economic Area (EEA), we only collect and process your personal data where we have a lawful basis to do so under applicable EU data protection laws.

    The legal basis depends on the Services you use and how you interact with them. Specifically, we process your information where:

    • It is necessary to provide the Services
      This includes operating and maintaining the platform, offering customer support, enabling personalized features, and ensuring security.

    • We have a legitimate interest
      For example, to improve and develop our Services, promote SupportPay, or protect our legal rights and interests—provided this interest is not overridden by your rights and freedoms.

    • You have given us consent
      When you explicitly agree to a specific use of your personal data (e.g., for marketing communications). You can withdraw this consent at any time.

    • We are required to comply with legal obligations
      Such as data retention laws, financial regulations, or compliance requests from authorities.

    If you withdraw your consent for a particular processing activity, this will not affect any processing that took place before your withdrawal.

    If we rely on our legitimate interests or those of a third party, you have the right to object to that processing. In some cases, objecting may limit your ability to continue using the Services.

    Your California Privacy Rights

    Under California law, residents have specific rights regarding their personal information:

    S.B. 27 – California Civil Code Section 1798.83

    If you are a California resident and have provided personal information to SupportPay, you may request details about our disclosures of personal information to third parties for their direct marketing purposes.

    To request this information, please contact us at:
    Email: help@supportpay.com

    S.B. 568 – Privacy Rights for California Minors in the Digital World

    If you are a California minor under the age of 18 and have posted content on our Site or Services, you have the right to request removal of that content.

    To request removal of your posted content, please contact us at:
    help@supportpay.com

    Please note that removal may not ensure complete deletion, especially if the content has been shared or reposted by others.

    Merger, Sale, or Bankruptcy

    In the event that SupportPay (Smart Family Tech, Inc.) is involved in a merger, acquisition, sale of assets, or other change of control, we reserve the right to transfer or assign the personal information we have collected as part of that transaction.

    In the unlikely event of bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors—or if laws or equitable principles affecting creditors’ rights are applied—we may not be able to guarantee how your personal information will be handled, transferred, or used.

    We will take reasonable steps to ensure your information continues to be protected in accordance with this Privacy Notice.

    Business Transfers

    We may share or transfer the personal information we collect in connection with any merger, acquisition, financing, or sale of company assets, or if all or a portion of our business is transferred to another entity.

    If such a transaction occurs, we will notify you—either by email or through a prominent notice on our Services—of any material changes and inform you of your rights and choices regarding your information.

    Changes to This Privacy Notice

    We may update this Privacy Notice from time to time to reflect changes in our privacy practices, legal requirements, or service offerings.

    As permitted by law, some changes may be made without prior notice. However, whenever we make updates, we will:

    • Publish the revised version on the SupportPay Privacy page

    • Indicate the date of the latest revision at the top of the policy

    • Notify users by email if the changes are material or significantly affect how your data is handled

    We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal information.

    Dispute Resolution

    Any disputes related to the use of our Site, Services, or the handling of your personal information will be resolved in accordance with the arbitration provisions outlined in our Terms of Use.

    By using the Site or Services, you agree to be bound by those terms. We encourage you to review our Terms of Use carefully before accessing or continuing to use SupportPay.

    Contact

    If you have any questions about this Privacy Notice—or if you would like to review, access, or request changes to your personal information in accordance with applicable laws—please contact us using one of the following methods:

    We’re here to help and are committed to protecting your privacy.