SupportPay

Deployment Process

SupportPay Benefits

Deployment Process

Unlock the full potential of your workforce with seamless deployment of SupportPay benefits – effortlessly enhancing efficiency and employee satisfaction. For even more information, please contact us: benefits@supportpay.com

Kickoff

Establish KPI's

Our leadership team works with you to establish custom KPI’s for your organization.

Timeline

After KPI’s are decided upon, we’ll establish a deployment timeline based on your company’s needs. 

Finalize Contract

We draft up the final contract for your review. 

Internal Awareness

Our Brand Kit

Check out our Brand Kit, which includes our logos, fonts, and color palette for use with your organization. 

HR Announcement

We’ve created sample Email Content for you to use as a template for announcing our benefits program to your HR team.

Email to Benefits Team

Like the HR announcement, we’ve also created an Email Template for you to notify your benefits support team with, so they’re able to address any questions that come up.

Employer Datasheet

Download our Employer Datasheet to share with your benefit leaders, which highlights how SupportPay increases productivity while helping your employees in their everyday lives. 

Readiness

Registration Page

Our team creates a dedicated registration page for your organization, where employees can effortlessly get started with SupportPay.

Benefits Portal Assets

We provide you all of our benefits resources needed to post on your internal benefits page(s). 

Short Descriptions

Use our Messaging Center for sample email and social media text to share throughout your organization. 

Employee Datasheet

Access our Employee Datasheet with versions for both Parents and Caregivers.

Employee Presentation

Use our SupportPay Introductory Presentation to better demonstrate our product to your employees.

Key Features Video

Our Video Channel includes a product demo and intro to our benefits program, feel free to share them with your team!

Common Questions

Share our FAQ page with your workforce for answers to common questions about our platform.

Launch

Announcement

We’ve created an Email Template that provides several options to announce SupportPay benefits to your organization upon implementation. 

Engagement with ERGs

In addition to standard email announcements, we’ve also created more personalized Email Content for your internal resource groups, focused on the needs of families, coparents and caregivers. 

Newsletter Content

We provide employee Newsletter Content for you to continue promoting SupportPay and its benefits to your organization through your company newsletter.

Onboarding

Employee Registration

Each employee is guided through the registration process via the dedicated registration page, which they can access via the announcement materials provided. 

Account Setup Service

Every employee has the option to use our Account Setup Service, where our support team assists in setting up the employee’s accounts to get them up and running quickly. 

Data Import

SupportPay also includes a Data Import feature, where employees can upload their previous expenses and other historical data, making the migration to our platform even easier.

1:1 Training Session

Employees also have access to a personalized 1:1 Training Session, where we walk them through our product features and answer any questions they may have.  

Retention & Feedback

Welcome Series

Every registered employee will receive a welcome series of emails highlighting our most useful features, ensuring they are making the most of our platform.  

Email Check-In's

Aside from the welcome series, we’ll check-in with employees to ensure they are maximizing the SupportPay benefit and address any additional questions they may have.

We’ll also reach out to gather feedback and testimonials from employees and department leaders (upon consent) to help optimize and promote our platform to the rest of your organization. 

Productivity Assessment

We’ve created Productivity Assessments to share with your enrolled employees. These worksheets can be used as a baseline for your organization’s ROI during the pilot process. 

After the initial employee registration, we’ll take a baseline assessment for the amount of time an employee is spending on various caregiving activities without the use of SupportPay.

We will then check in with that employee 3 months, 6 months, and 1 year later to assess the amount of time the employee is now spending on those activities with the help of SupportPay. That data can then be used to calculate an estimated cost savings for your organization with our ROI Calculator.

Testimonial

Employee References

We make it easy for employees to share the impact SupportPay has had on their lives with the rest of your organization so you can better understand the enormous impact SupportPay provides.

Net Promoter Score

We’ve created a NPS Survey to share with your enrolled employees to serve as a measurement tool to demonstrate the value of the SupportPay offering. These results will be included in your KPI report.  

KPI Reports

We craft custom KPI reports tailored to your organization, providing clear insights into utilization activities, time savings, and employee satisfaction gained through the use of SupportPay. Rest assured, your security is our paramount concern, and all your information will be confidential, stored exclusively for the benefit of your organization.

Contract Renewal

Results

At the conclusion of your program term, we’ll send an accumulative report detailing the utilization, engagement, satisfaction and overall ROI result since its implementation. These reports are provided based on your requested timeline. 

Post Mortem

At the end of your initial contract term, we’ll work with you to examine the overall usefulness of our benefits program for your organization, as well as gather feedback for how we can improve moving forward. 

 

Continuing Contract

After the initial contract term, we’ll work with you to renew the contract and share best practices to further improve our offering for your organization. 

 

We've Got You Covered

Our Support Team will be here every step of the way to ensure you and your employees get the help they need.

Customer Service

365-Day Support

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